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Bayerz
Baron
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Posts: 110
Joined: Fri Jul 14, 2017 10:32 am

Screwed Out of Diamonds

Fri Sep 01, 2017 5:39 am

So I went to buy diamonds and something happened and my account was billed but I never got the diamonds. I had 33 diamonds and after restarting several times I am still at 33 diamonds! Now when I go to try to rebuy it, it says, "Already Bought this item." So now my store don't work and I was screwed out of Diamonds and money.
Guild Elder of ALLIANCE
#1 Guild on server 301 KONG
 
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Bayerz
Baron
Baron
Posts: 110
Joined: Fri Jul 14, 2017 10:32 am

Re: Screwed Out of Diamonds

Fri Sep 01, 2017 7:34 am

I tried messaging them on Facebook but I was going to use these diamonds for the Adeline event to get her to 5 stars, but by the time they look at it, it'll be over with
Guild Elder of ALLIANCE
#1 Guild on server 301 KONG
 
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KemosabeTBC
Moderator (Soul Hunters)
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Joined: Thu Jul 21, 2016 8:50 am

Re: Screwed Out of Diamonds

Fri Sep 01, 2017 8:08 am

Contact ingame support (top left corner) and send them a screenshot of the receipt.
 
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Bayerz
Baron
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Posts: 110
Joined: Fri Jul 14, 2017 10:32 am

Re: Screwed Out of Diamonds

Fri Sep 01, 2017 7:18 pm

I look, but what part is it under
Guild Elder of ALLIANCE
#1 Guild on server 301 KONG
 
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KemosabeTBC
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Posts: 1878
Joined: Thu Jul 21, 2016 8:50 am

Re: Screwed Out of Diamonds

Fri Sep 01, 2017 8:35 pm

Click on your Avatar, then the "Support" button.

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