I guess you have no idea about how much effort I've put doing community management for Soul Hunters for the past 2 years (actually more than 2 years).
Well, I am only here for about a year and a few months so I can not say anything about the time before that, but if this is your best then I personally am not impressed.
There is a difference into putting much effort into it or putting effective effort into it. The big thing that is lacking is feedback, once you have said that you will relay it to them we don't hear anything for weeks untill suddenly the same thing we made a comment about is still unchanged.
As a community manager you're supposed to communicate... even if it fails or maybe the devs say... hell no... let us know what's up. But every time the community is left in the dark.
Also you always tell us that you read the forum, and I believe you... but reading is not enough you are a COMMUNITY manager the part where it says community comes from COMMUNICATION that means talking or in the case of a forum typing and it is about relaying info...We can not smell that you have read something and are doing something with it.
but who do you think that brings special events to you guys (I am not talking about events where costing money is necessary)?
So we can blame you for the "lovely" nightmare cof event then? I mean if you're fishing for a pat on the back or a job well done... well then you have a lot of work to do in my not so humble opinion.
Without the non spender events people will leave in bushes... so I guess that's not so much to please the players as it is to keep a decent playerbase around. Besides half of the free events are not that great... but well since they're free even I find it reasonably unfair to complain about that.
Who do you think managed to make them release heroes in the shops and campaign mode after months that it didn't happen? Or pass feedback about hero balancing that made them buff certain heroes?
Like goram and sylphi for 2m gold in the goblin and black market? Oh well done... good job there, the players were super excited... NOT... What happened to well... I dunnow... the shops that used to sell heroes and being kept up to date? Besides it took you guys like 9 months to release your favourite milk cows goram and sylphi and they are still being sold for a lot of gold, especially during the sunday gold extravaganza's and don't tell me that is just by chance.
Or should we be happy with sarya in chapter 17-3? 5 soulstones when you do 2x runs... oh boy such a lovely droprate... chapter sweep is 24 stamina and you get 0.83 ss for that... woohoo... so generous.
The Valan is nice I admit to that but he was a login hero to begin, now last patch the adeline in epic and tsuki in guild shop were nice aswell, but that is only a start. Don't be mad that I am not jumping for joy... seeing is believing.
The balance changes to heroes you say? Ah yeah... it's great how they worked out for elric vincent and hmmm... well they are still not used because we both know the box heroes and cs heroes need to have higher stat growths and better abilities or they wont be bought. So while you put in effort and they got buffed they still are not used. This is what I mean by effective effort.. you spend time... nothing changed, so not effictive at all.
The hero votings... well yeah... upfront any person who played this game for like 2 months could tell you that the final 3 were going to be taurus jasmine and kong so thats not really voting right... it's like having 5 wolves and 1 sheep vote over what they will have for dinner.
So what's next... we get Taurus and Jasmine... so I assume they will rebalance their stat growths and then what... in a meta filled with anti casters what do you think will happen to them? Right... unless their rebalancing is actually on par with box heroes and the awakening does soemthing to help them fend of divers they will be benched.
But in this case I guess, the "people" have spoken so I can't blame you for that... but I won't give you any credit either... they need to awaken some heroes eventually... so this is just trying to please the masses.
My time is indeed limited, that's why I am posting less in the forums.
Well that is a bit of an issue as communications manager... communications manager is a fulltime job (depending on the popularity of the game/ size of the playerbase). It is probably not your fault that your time is split and limited as they have you working for AoC aswell and who knows what sideprojects you do in your other time. It leads to half assed work on all the project you deal with... while if you concentrated and focused efforts I am pretty sure you would do a great job at it... as I am pretty sure it is not the passion or lack of knowledge that is the issue. So don't take it personal... I am judging what you do not who you are.