Sacreds
Squire
Squire
Posts: 3
Joined: Tue Feb 06, 2018 9:02 am

Customer support complaint. Transfer me the account! I want to play!

Tue Feb 06, 2018 9:07 am

Hi, I want to complain about the support service in your game! Briefly describe the situation. I bought a new phone, the old one broke. The account is registered on facebook. I enter and the game begins anew. They said that the incompatibility of the platform. Wrote a review about the game. And they told me that they can transfer my account to another platform. For this, I need to apply for support in the game. A support for 2 months I have brains. Then they can not move, they have requested data and said that I'm entering the game. Typically I have access to the account. But I do not have it on my phone, but I go through the phones of my friends, so as not to lose any progress. Please sort out and transfer my account
 
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hengli
Lilith Games Staff - Admin
Lilith Games Staff - Admin
Posts: 1248
Joined: Tue Apr 05, 2016 7:14 am

Re: Customer support complaint. Transfer me the account! I want to play!

Wed Feb 07, 2018 8:16 am

Sorry but it's hard to help you if you don't provide any details. Please send me your information so I can push the CS to help you fix the issue.
 
Sacreds
Squire
Squire
Posts: 3
Joined: Tue Feb 06, 2018 9:02 am

Re: Customer support complaint. Transfer me the account! I want to play!

Wed Feb 07, 2018 9:51 am

Here is all the information, transfer me finally the same account I want to play. And do not engage in correspondence with technical support!
 
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Rashar
Baron
Baron
Posts: 459
Joined: Tue Dec 27, 2016 1:47 am

Re: Customer support complaint. Transfer me the account! I want to play!

Wed Feb 07, 2018 9:54 am

They will need your:

Account name
Account ID
Server name/number

And they probably also need to know what your old device was and what your new device is.

Those things are not mentioned in your original post, so it is probably best to send that information to CS or Hengli.
 
Sacreds
Squire
Squire
Posts: 3
Joined: Tue Feb 06, 2018 9:02 am

Re: Customer support complaint. Transfer me the account! I want to play!

Thu Feb 08, 2018 7:55 am

Name. (TTS)_Славянин
Account ID. 21044
Server name/number. 186 Dark Assassin


I sent them all! And not once!
 
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Quaky
Knight
Knight
Posts: 35
Joined: Fri Feb 09, 2018 10:09 am

Re: Customer support complaint. Transfer me the account! I want to play!

Sat Feb 10, 2018 1:41 am

Was your previous phone an Android or IOS? and what is the new phone?

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