takefountain
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Can't access to all features of the game after latest update

Fri Oct 19, 2018 7:12 am

Hello everyone,
New guy here, playing this game for half a year. Now just sign up to post topic.
After this latest update, I can login to the game but can't access all features.
I am iOS user play in both iPhone and iPad. never experience this problem before
- can't get free diamond from monthly card
- can't get daily login reward
- can't play every features in campaign including raid dungeon
- can't play hall of legends
- can't play sky fortress
- can't play crucible of fire
Conclusion : can't do everything in the game

I probably lost today progress and may lose tomorrow and more too. I already inform Lilith staff via facebook message. They tell me to reset my device and login again, delete and reinstall the app, clear cache on my device, change 4g (weird), change wifi. I did all of them, this issue still remain anyway. Informed Lilith staff that I do what they recommend me to do, still the same. They read it and quiet until now. Now I'm blind, don't know what to do. If you know what I should do or have something to recommend, please don't hesitate to tell me.

PS. If you are also have the problem and already have it fixed, please tell me what you do
 
takefountain
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Joined: Fri Oct 19, 2018 7:09 am

Re: Can't access to all features of the game after latest update

Sat Oct 20, 2018 10:17 am

Nobody know this ?
Is there any Lilith staff here to answer what should be done more ?
Can’t play game is much more serious than any bug in the game.
 
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JerenSoon
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Re: Can't access to all features of the game after latest update

Sun Oct 21, 2018 7:16 am

You're Thailand Players, right?
there's ISP Issue in your region, and they are fixing it. They will give compensation accordingly once the issue is resolved.
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A
 
takefountain
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Re: Can't access to all features of the game after latest update

Sun Oct 21, 2018 8:33 am

Yes, I’m Thai. One more thing I concern, Green Lantern I plan to purchase but with discount price. If they unable to resolve the issue in time. Will I get a discount price ?
 
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JerenSoon
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Re: Can't access to all features of the game after latest update

Sun Oct 21, 2018 10:22 am

That's what I concerned about it...
[Deleted: didn't worked]
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A
 
takefountain
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Posts: 4
Joined: Fri Oct 19, 2018 7:09 am

Re: Can't access to all features of the game after latest update

Sun Oct 21, 2018 10:46 am

Change apple id is to change payment method also. I will unable to purchase in game.
 
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JerenSoon
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Re: Can't access to all features of the game after latest update

Sun Oct 21, 2018 11:01 am

Taking back my word since one of the Player told me it didn't worked out.
Only you can do is wait for it. the Team will give the fair compensation once it's fixed up.
Image

What I might posting or commenting are on my personal opinion and doesn't speak on behalf of Lilith Games.
https://www.youtube.com/channel/UCijF2XiHl5wLdivANRVRS0A

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