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Rashar
Baron
Baron
Posts: 229
Joined: Tue Dec 27, 2016 1:47 am

Re: Known Bugs / Issues

Sun Sep 03, 2017 4:40 am

Oh my 2 days without a SS it must be bugged -_-
 
Hikarireigai
Squire
Squire
Posts: 4
Joined: Wed Aug 30, 2017 7:35 am

Re: Known Bugs / Issues

Fri Oct 13, 2017 5:07 pm

Have bug with arena highest rank. It's 33, but its unreal for me, and this is going from 46-50 lvl. But I did't take any reward for this.
Support do nothing for 3 mounth. Bad support. I write 2 tickets, one closed without solving problem, and now i make another #132612. And they do nothing again.
Check your people in russian support, becouse they are useless. I'm hope that you will fix it, or i get a normal answer, where you can say how to get 33 rank on arena, with my heroes, on my account.
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KemosabeTBC
Moderator (Soul Hunters)
Moderator (Soul Hunters)
Posts: 1835
Joined: Thu Jul 21, 2016 8:50 am

Re: Known Bugs / Issues

Fri Oct 13, 2017 5:27 pm

Hikarireigai, I didn't understand what the problem was exactly. You were ranked 33th, at the time rewards are distributed, but you didn't get the 55 diamonds in your mailbox, is that it?

I have never seen any bug regarding this, so am assuming you are misunderstanding how the rankings work. There are 2 types of rewards in arena:
1) The first time you achieve a ranking, higher than any you had before, you will get a diamond reward instantly. This can only happen once, until you beat your previous highest ranking. Once you have been #1 you will never receive this type of reward again, ever.
2) Once per day, at a specific time, arena rewards are calculated. Based on the ranking you have, at this exact point in time, you will get a small diamond reward. If you were 33th when this happened then you should have 55 diamonds in your mailbox. The reward for daily #1 is 300 diamonds.
 
Hikarireigai
Squire
Squire
Posts: 4
Joined: Wed Aug 30, 2017 7:35 am

Re: Known Bugs / Issues

Fri Oct 13, 2017 6:14 pm

Problem that i never get 33th rank, it's mistake, and i don't know how it happend. Thats unreal with my heroes. Really. And becouse of lame support, you not get my massage when i see that 3 mounth ago. Then i get higer and higer on arena, and dont get reward.
 
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KemosabeTBC
Moderator (Soul Hunters)
Moderator (Soul Hunters)
Posts: 1835
Joined: Thu Jul 21, 2016 8:50 am

Re: Known Bugs / Issues

Fri Oct 13, 2017 8:10 pm

Hikarireigai wrote:
Problem that i never get 33th rank, it's mistake, and i don't know how it happend. Thats unreal with my heroes. Really. And becouse of lame support, you not get my massage when i see that 3 mounth ago. Then i get higer and higer on arena, and dont get reward.

So you are talking about the first type of reward I mentioned in my post, correct? Are you absolutely sure that your account was never, ever, ranked higher than 33th in the arena and that when you got to 33th you didn't receive anything in your mail box?
 
Hikarireigai
Squire
Squire
Posts: 4
Joined: Wed Aug 30, 2017 7:35 am

Re: Known Bugs / Issues

Sat Oct 14, 2017 7:37 am

Highets i ever get it's 200-250 rank, when you added rayman, and many people test him on arena solo. But i'm sure i not get reward for first thing you have described.

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