Maybe you are too new to the game, even I am kind of new with little over 6 months, and these issues have been always there and always complained about and nothing is done.
Yes, the game is good, you will soon hate it as everyone else because it will get monotonous. We were asking for some new feature for many players who are already Lv100 or close to it to be enternained, because it gets boring doing dailies in 15 minutes and that's it. Then they said "New great feature comming, wait for it", they bring, after 6 months since the last feature (village, who is not even playable) this crappy Tower of Valor with good items and that it gets done in few minutes and will not even reset every 2 weeks, but whenever Lilith wants (maybe once per month if lucky, or bimonthly).
So yea, I know they are useless and won't listen to critics, they only see it as bad mouthing their game instead of as real suggestions that will improve the game and attract more people. Really pure stupids, can't understand their reasoning.