I understand that players are upset over many game issues, and I can assure you that we are working on them. Please have a little patience, the game took more than 2 years to be developed and the team worked very hard to bring you guys what you are seeing right now. We want you to have the best game experience possible and I know that right now this could be improved, with your support I am sure we will be able to do it. But I just ask you to help with more constructive criticism and less negativity, let's build a nice community here where we can make this game better, not just a place of complaining please.
Alright, here is some constructive criticism:
- Many people have complained about the server issues. There has been no comment on it other than 'looking into merges', but you're opening new servers. From a player's perspective, that makes it look like you don't care. I understand you can't send new players to server 20, everyone understands that. But right now you're looking at 70+ servers that are currently on the verge of dying. It's important for a company to retain a player base if that company wants to retain revenue. If a player is unhappy, they need to be told at what kind of timeline we're looking at and what possible solutions are coming. Asking someone to have patience doesn't work, because if they can't have fun for the next 2 months, they might as well stop playing.
- Many people are complaining about the state of loot in raids after the patch. You have said nothing on this matter. However, the issue is so urgent that people are literally just out of resources and out of realistic raid targets (nobody can hit the whales with 2 million resources). Having a 5 day build timer is rough enough, but then waiting for another 5 days before you have enough resources to even do anything kills all sense of progression and all sense of fun. We know you know this because it's been complained about enough, here, on reddit and on the servers itself. And yet you say nothing. This is again bad for retaining a playerbase. If people have no sense of progression, they see no reason to log in. If they see no reason to log in, they stop being a player, therefore making the problem even worse.
These are 2 of the biggest examples, but there's a lot more (mech/undead permadeath, spinning units, morale loss bugs, etc etc.)
As a company, there are 2 things you can do
1. You choose not to communicate with your playerbase. You let them know their concerns have been noted and are being looked into. Patchnotes will have to do. This is risky because players may not want to wait for a mythical patch that might take a month and not fix the issue you've been waiting for.
2. You choose to communicate with your playerbase, let them know what you're thinking / planning. This makes players feel listened to, but takes more time and you will ofcourse take criticism as well to people that don't like your ideas.
What you're doing here however is a mishmash of both. You're not really communicating what you're planning for big fixes. Server merge has been uttered, but no details. Resources have not been addressed at all. I mean it's not wrong, you have no obligation to tell us what you're doing of course. However, you ARE communicating on things that do nothing with any of these concerns. You introduce the king concept (great idea! ... if the game was perfect at that time). And now the honor ideas. And by talking about things that arent really on anyones mind at all, you're making us feel like you're ignoring us. And that's when criticism turns into bitterness, because "well they're not listening anyway so fk 'em".
So you can ask us to be more constructive, but it would go a long way if you were to be more constructive yourself by letting us know what you're actually working on to address player concerns. You don't have to, I'm just saying constructive feedback goes both ways.