HeavyMula
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Re: Customer Service ingame and on facebook

Mon Mar 11, 2019 2:00 pm

Hello
 
HeavyMula
Squire
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Posts: 4
Joined: Sat Feb 16, 2019 6:27 pm

Re: Customer Service ingame and on facebook

Mon Mar 11, 2019 2:04 pm

I need issues resolved customer service in game and fb are not cooperating. Giving me a run around I want full compensation for what I spent a full refund right away. This is a ongoing problem and roc support keeps shifting the blame saying to get my refund from google. However google has refunded me a small amount of what is owed. And told me that the developer needs to refund me the rest . They assisted me to file a report. They said if it's not resolved, google takes this very seriously so roc could be removed from google play if it's not resolved as I ha e many screen shots from customer service proving how shitty it's been.
 
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Re: Customer Service ingame and on facebook

Tue Mar 12, 2019 9:30 am

1. this is the AoC forum, not the RoC forum so i cant help you with RoC related things.
2. you wont get your refund using the Forum, the only way is talking to the customer service.
 
HeavyMula
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Posts: 4
Joined: Sat Feb 16, 2019 6:27 pm

Re: Customer Service ingame and on facebook

Tue Mar 12, 2019 12:31 pm

Ok see that's the issue they dont want to cooperate they are shit

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