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Re: Customer Service ingame and on facebook

Posted: Mon Mar 11, 2019 2:00 pm
by HeavyMula
Hello

Re: Customer Service ingame and on facebook

Posted: Mon Mar 11, 2019 2:04 pm
by HeavyMula
I need issues resolved customer service in game and fb are not cooperating. Giving me a run around I want full compensation for what I spent a full refund right away. This is a ongoing problem and roc support keeps shifting the blame saying to get my refund from google. However google has refunded me a small amount of what is owed. And told me that the developer needs to refund me the rest . They assisted me to file a report. They said if it's not resolved, google takes this very seriously so roc could be removed from google play if it's not resolved as I ha e many screen shots from customer service proving how shitty it's been.

Re: Customer Service ingame and on facebook

Posted: Tue Mar 12, 2019 9:30 am
by Destination
1. this is the AoC forum, not the RoC forum so i cant help you with RoC related things.
2. you wont get your refund using the Forum, the only way is talking to the customer service.

Re: Customer Service ingame and on facebook

Posted: Tue Mar 12, 2019 12:31 pm
by HeavyMula
Ok see that's the issue they dont want to cooperate they are shit

Re: Customer Service ingame and on facebook

Posted: Mon Nov 25, 2019 12:45 pm
by fotso
I'm just telling you the truth, it will be difficult for Support to respond within a short amount of time if your problem is way more complicated. Almost 50% of your content is about Jacques, I wouldn't consider it as a side comment.

Yes, I did read it.