darshanwal
Squire
Squire
Posts: 3
Joined: Sun Feb 04, 2018 11:56 am

Didn't receive reward from previous power event

Sun Feb 04, 2018 12:02 pm

Hello,

My friend hasnt received the award from previous power prize event. He was placed 10th and didn't receive the awards email.

PFA the screenshot. He has opened a support ticket but no one is responding to him.
WhatsApp Image 2018-02-04 at 5.29.45 PM (1).jpeg


WhatsApp Image 2018-02-04 at 5.29.45 PM.jpeg
 
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Chillblaze
Baron
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Posts: 469
Joined: Fri Nov 17, 2017 1:31 pm

Re: Didn't receive reward from previous power event

Sun Feb 04, 2018 2:27 pm

Did he try to delete some of these notifications in order to free space?
 
darshanwal
Squire
Squire
Posts: 3
Joined: Sun Feb 04, 2018 11:56 am

Re: Didn't receive reward from previous power event

Sun Feb 04, 2018 3:17 pm

No he didn't. He simply didn't receive the mail with prize.
 
darshanwal
Squire
Squire
Posts: 3
Joined: Sun Feb 04, 2018 11:56 am

Re: Didn't receive reward from previous power event

Sun Feb 04, 2018 3:21 pm

The worst part is he opened a support ticket and even contacted Lilith on Facebook but they are not even responding. 20 winning chests are a lot to miss out on!
 
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Chillblaze
Baron
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Posts: 469
Joined: Fri Nov 17, 2017 1:31 pm

Re: Didn't receive reward from previous power event

Sun Feb 04, 2018 5:53 pm

Slide notifications to the left and delete them. Restart game. If not showing up yet switch realm and back. Next step: Clear data and cache. If still doesn't work bind account to google/facebook and uninstall game. If on android delete lilith_sdk folder and re-install game. Login to account with google/facebook. If none of this works (high probability) forget about reward...
Its automated system and I suspect there is no legitimate way to prove he didnt get it ...
Also there is no way for support to provide individual compensations in most mobile games.

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