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User avatar
JetBlade
Lilith Games Staff - Admin
Lilith Games Staff - Admin
Posts: 37
Joined: Mon Jun 04, 2018 3:55 am

Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 10:17 am

Greetings Governors,

It has come to our attention that some governors are having trouble logging in and others are encountering various bugs after update 1.0.11 which took place on November 14.

This topic will cover the issues that involves the game crashing or being unable to log in:

After doing some investigating we've been able to isolate the problem to mostly iOS users that use an iOS device with less than 2GB RAM to play the game (iPhone 6 and older, iPad Mini 2 and older, iPad 4 and older)

In update 1.0.11 we did a few adjustments and improvements to the game's overall graphics in order to make the game look better and run smoother on iOS devices.
However, these graphical improvements have created a situation where the game is temporarily unable to run on iOS devices that have less than 2GB RAM (iPhone 6 or older models), hence causing the game to crash/lag/unable to log in.
We are currently working to reverse these changes and make the game compatible again with lower RAM devices.

If you have an iOS device that has 2GB RAM or more and you are encountering similar issues try reinstalling the game, for most cases it should resolve all issues.
If it still doesn't resolve the issues, please reply to this post with the following details, it will help us greatly in isolating the issue and solving the problem:

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1. Kingdom number (VERY IMPORTANT)
2. Short and concise description of the problem you are experiencing.
3. Your phone/device model (iPhone 5/6/7/8, iPad, Android etc)
4. Attach a screenshot
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P.S
Maybe some governors will rejoice in the fact that our programmers are going to work overtime over the weekend!
 
MadHamster
Squire
Squire
Posts: 7
Joined: Fri Nov 16, 2018 6:38 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 6:46 pm

1. Kingdom number #1047 (MadHamster)
2. Constantly crashes to play. Not enough RAM. Writes a connection error
3. Apple iPad 2 mini 12.1.0

I do not understand how to insert a screenshot here. But they are all the same and have already been many times in the topic Discord
 
SaR
Squire
Squire
Posts: 2
Joined: Fri Nov 16, 2018 7:05 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 7:21 pm

I have iPad Air 1, currently on kingdom #1105, I can barely stay in the game long enough to do anything, constantly getting kicked off, if I try to send troops out, build, research, verification is the worst takes nearly an hour, as soon as I press verification it just kicks me off. I hope this gets fixed soon it is driving me nuts
 
Gaiattus
Squire
Squire
Posts: 1
Joined: Fri Nov 16, 2018 3:43 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 7:26 pm

1. Kingdom number: 118
2. Short and concise description of the problem you are experiencing: Usually it stops on the loading screen showing a message of "problem of conexion", sometimes it does complete the loading and the game instantly crashes.
3. Your phone/device model: iPhone 5c.
4. Attach a screenshot:
Image
 
MasterTesla
Squire
Squire
Posts: 1
Joined: Fri Nov 16, 2018 7:25 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 7:32 pm

1.Kingdom Number 1073.
2. The game constantly crashes and is also a bit slow. Also lose connection now and then.
3. I have an iPhone 5s.

Everything was fine before the update.

Thank you.
 
User avatar
Pixi
Squire
Squire
Posts: 2
Joined: Thu Nov 15, 2018 9:37 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 7:35 pm

Kingdom 58, leader of SOc - Pixi Styx
Connection error, different types I have reinstalled several times
iPad. I have almost 6GB before download
Can't post screen shot

Just curious, the account was in question is leader, how long until developers change it out so the alliance can run normally?
What about the money I have spent purchasing packs?

I am getting extremely conflicting information from developers, depending upon on who responds. this is very disconcerting.
 
Husemann
Squire
Squire
Posts: 4
Joined: Thu Nov 15, 2018 7:17 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 7:41 pm

I cannot do anything anymore. The game crashes everytime in the Verification of the bot-detection.
iPad Air2
IOS12.1
All worked fine before the update.

Prutsers!
 
QZ44
Squire
Squire
Posts: 5
Joined: Wed Nov 14, 2018 3:20 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 8:38 pm

1. Kingdom number
- 1065

2. Short and concise description of the problem you are experiencing
- map/city all laaag / attach anything crash / verify my account crash / gathering crash / shope crash / mission crash

3. Your phone/device model
-iPad Air IOS 12.0.1
 
Lilali
Squire
Squire
Posts: 8
Joined: Wed Nov 14, 2018 9:11 am

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 8:41 pm

Llilali
Kingdom of Tikal 1048

Since the two last updates, my game crushes while it's loading and I'm not able to play. In the best case I can see my village and it crushes too without any message.

I have an Iphone 5

received_2209632925735779.jpeg


Thank you
 
Downspur
Squire
Squire
Posts: 4
Joined: Wed Nov 14, 2018 6:00 pm

Re: Regarding the problems after Update 1.0.11

Fri Nov 16, 2018 9:08 pm

Have no clue as to what kingdom as can not get on all I know is the clan TB1
Keeps saying CLear all Data I have 2.7g available
And this my be where the problem lies using an IPad 2
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