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Re: Regarding the problems after Update 1.0.11

Posted: Thu Jan 24, 2019 11:09 am
by Kikoaleksiev
Dear RoC customer support,
I'm writing on behalf of my best pal. His data:

Kingdom: 1169, Sekhmet
Governor: The Saint14
Device: IPhone 6S, 2gb ram.

He is having a problem most ppl dont. He is stucking on logging screen, but not on 76% or 26% but in 15%. As far as we researched this maybe verification problem but you are the experts.
He reinstalled the game, updated iPhone and tried everything that may help. And still for 4 days he is off!
My pal is constantly mantioned as one of the most active protectors of his alliance, and his absence is questioning his reputation and if this continues, it may threaten his positions in the alliance he was fighting for day and night.
We insist on fixing this as fast as possible, as well as respective compensations for each day.

Re: Regarding the problems after Update 1.0.11

Posted: Thu Jan 24, 2019 11:28 am
by Apex
Hello!
Like many others, since the last update, forced to uninstall and reinstall the game to be able to launch it otherwise it crashes and close when loading at 75%. Once the game is launched it crashes randomly (or not) due to some action....
It is no longer possible to do anything, to follow anything with your alliance... imagine in the middle of a war!
"Wait a minute friend, don't attack me the game crashes all the 30s, i'm uninstall and reinstall it for relaunch it"

Re: Regarding the problems after Update 1.0.11

Posted: Thu Jan 24, 2019 11:48 pm
by virus43
We encountered an alliance issue. After we logged in back our alliance center fortress was almost destroyed. No notifications too. What bug is this? Now we have to focus our time in repairing it. Please fix this quickly.

Kingdom number: 1134

Re: Regarding the problems after Update 1.0.11

Posted: Fri Jan 25, 2019 7:06 am
by Lambert
1. Kingdom#1134 Jollibee0824
2. Always crashing
3. Ipad MD794AE/A1475
4. No screenshot

Re: Regarding the problems after Update 1.0.11

Posted: Sat Jan 26, 2019 10:54 am
by Stivandor
Kingdom 1025. I got android phone galaxy s6. Game keeps crashing when i try to select troops to attack units or trying to gather resources on the map

https://photos.app.goo.gl/AhaxB6mzaFETynzB6
.......
In the meantime thx to rewards this guild received in the past, i collected golden keys and i received a few commanders, like Frederik I. Since then i could fight barbarians and already do a few missions in the war section. Strange thing is, i still can't select troops to gather resources on the map or when i select Joan of arc (the commander i chose in the beginning of this game) my game still crashes

Re: Regarding the problems after Update 1.0.11

Posted: Sat Jan 26, 2019 6:23 pm
by ConquestYT
Ipad mini 2. The game keeps crashing when I do almost anything. Kingdome 1137.

Re: Regarding the problems after Update 1.0.11

Posted: Sun Jan 27, 2019 10:34 am
by Michaelbarker72
1. Kingdom number (1126)
2. Game is crashing constantly, before it was only randomly which I could live with but it becoming unplayable, I’m about to uninstall/ reinstall after this message.
3. My phone/device model (iPhone 6)
4. Attach a screenshot... no warning or error or code it just crashes out of game completely so unless you need a screenshot of my iPhone no point really

Re: Regarding the problems after Update 1.0.11

Posted: Thu Jan 31, 2019 9:52 am
by MadHamster
1. Kingdom#1047 MadHamster
2. Always crashing
3. Ipad 2 mini, iOS 12.1
4. No screenshot

Re: Regarding the problems after Update 1.0.11

Posted: Fri Feb 01, 2019 7:40 am
by MadHamster
Does anyone read this thread? Why is no one responding to messages? Again, there was a problem with RAM. Why don't you write about it? You improved the graphics and the game began to crash. It happens all the time, it's impossible to play it. But the AppStore says that my iPad is suitable for this game. Why can't you customize the game for iOS? The game works well on any Androyd device, even for $ 15.

Regarding Crash problems with iphone 5s

Posted: Sun Aug 11, 2019 3:27 pm
by KralGeldi
1. kingdom number, 1347
2. Game is crashing constantly, before it was only randomly which I could live with but it becoming unplayable, i have reinstalled but no success
3. My phone/device model (iPhone 5s)
4. no warning or error or code it just crashes out of game completely first it was each 5-10 minutes now almost every 30 seconds i can send one army to rss but by the second army the game crashes and have to load again and again.
5 im enjoying the game for 100 day and want to do more pls.