Today I got a notification on my email address that a 55€ gem purchase was made by me! I hadn't logged in the game for a couple of hours by that point but still the purchase was made in my account by my credit card!
Noone has access to my account. I have no idea how that purchase was made!! I'm a low spender in the game and that purchase is ridiculous for me!
I tried contacting the customer support in game but noone has replied. Please give me my money back and get your gems back or at least give me the opportunity to use that money to buy stuff I need in game and get those gems back!! That purchase was ridiculous!
Please help me!